Return & Cancellation Policy
Wild Stone strives to give you a completely hassle-free shopping experience each and every time! We assure you that all products sold on the Wild Stone website are brand new and 100% genuine. In case a product received by you is 'Damaged', 'Defective' or 'Not as described', our Returns & Cancellations policies have got you covered.
In order to return merchandise, you must obtain a request number from our customer service department at email@example.com
All claims for shortages or damages must be reported to customer service within 24 hours of delivery with photo/video of defective products. We follow a no returns, no refunds policy, once your order is confirmed.
We do not offer refunds, returns or exchanges on any of our items unless they were received as ‘Damaged’, ‘Defective’ or ‘Not as described’.
In such circumstances, we require the following information to process your return:
Original Order Confirmation Receipt
Your reason for return (along with photo/video showing damage/defect)
Please note that if the above information is not included, we will be unable to process your return.
In case an item is undelivered, unclaimed or returned due to customer issues; shipping charges will not be refunded.
All returns must be shipped back using a trackable courier.
**Please allow up to 14 business days to process your return or exchange.
You can cancel your order if the product has not been shipped. Your entire order amount will be refunded.
A delivered order can be only cancelled in case of Defects/Damage/Non-Functionality.
In order to cancel your order you can email us at firstname.lastname@example.org
The refund will be initiated within 24 hours of the product being received.
All refunds (requested by customer/ auto cancellations) will be credited back to the payment source/ voucher code within 96 hours from the date of refund initiation.